Posted on February 1, 2013, by All Things PLC Team
By Robert Eaker, Janel Keating, andÂ Tara Cawley
It takes a lot of people to effectively operate a school, and developing a school culture reflective of aÂ PLC requires that everyone examine their role and how they do things day in and day out. DuFour, DuFour, Eaker,Â and Many (2010) write, â€śEvery educatorâ€”every teacher, counselor, principal, central office staff member, and superintendentâ€”will be called upon to redefine his or her role and responsibilities.Â People comfortable working in isolation will be asked to work collaboratively.Â People accustomed to hoarding authority will be asked to share it.Â People who have operated under certain assumptions their entire careers will be asked to change themâ€ť (p. 248). The most obvious impact of such expectations is on administrators and the teaching staff. But equally importantÂ is the lens through which the support staff will be asked to view their work. Of particular importance is the team that staffs the principalâ€™s office of each school.
In many ways, a schoolâ€™s main office staffÂ are the face and voice of the school.Â They are the first point of contact for parents and some of the most knowledgeable about all the various school activities.Â When a parent needs advice, they usually call the main office. The office staff is also the contact point between building personnel and the district office. Ironically, even though the main office staff are perhaps the most visible adults within the school, they are often overlooked when it comes to organizing the school into collaborative teams.
While there is little disagreement that the support staffâ€”especially those who work in the main office of each schoolâ€”should work as a team, we are often asked, â€śWhat would such a team look like?Â What would they do?Â How do they become a functional team?â€ť While there is no right way to organize such a team, perhaps a look at the office team at Mountain Meadow Elementary School in the White River School District in Buckley, Washington, can serve as aÂ frame of reference.
Mountain Meadow Elementary School
Each team at Mountain Meadow Elementary Schoolâ€”whether composed of teachers, administrators, or support staffâ€”is expected to view themselves as a practicing PLC.Â That is, first they must do their work as professionals, collaboratively seeking best practices in order to continually improve their effectiveness.Â Second, they must not only play a role in supporting the core purpose of the schoolâ€”ensuring high levels of learning for all studentsâ€”but also focus on enhancing their own learning by collaboratively analyzing the effectiveness of their work on a frequent and timely basis and utilizing the results of these discussions to seek ways to continually improve their performance.Â And last, they must realize that, ultimately, the quality of their work is enhanced when they work in a communityâ€”a collaborative teamâ€”with their colleagues.
Built Around Our Core Purpose
The Mountain Meadow staff work to keep the learning of each student front and center.Â After all, that is the primary reason parents entrust their children to a school.Â Every staff member plays a role to ensure student learning; it takes layers of leadership.Â Since being a principal is such a complex and difficult job that requires paying attention to any number of disparate tasks, the Mountain Meadow office team work side by side to create the conditions that allow the principal to spend the bulk of his time working with teacher teams, helpingÂ them improve their effectiveness.
A Cultural Shift
Prior to organizing the office staff into a collaborative team, main office staffÂ worked in isolation, dealing with individual tasks such as answering telephones, making copies, maintaining generic office documents, dealing with basic parent/staff concerns, etc.Â The office staff didnâ€™t view themselves as part of the learning environment for students, andÂ even distanced themselves from the teaching staff, not feeling comfortable joining in the banter of the staff room, whichÂ was viewed as only forÂ teachers.
Once theÂ collaborative team was formed, the work changed dramatically.Â The office team, consisting of the principal, office manager, secretary, school nurse, and plant manager, meets each Monday toÂ analyze the work ahead. The teamÂ focuses on issuesÂ such as maintaining the norms they have developed and collaboratively planning and following through on their weekly agenda.Â There is now a sense of camaraderieâ€”working on a common goal to meet the needs of each student.Â This collaboration has produced a more functional team that works closely together.
All office team members find themselves inÂ updated roles in the PLC environment. However, the role of the office manager, working in close collaboration with the principal, has transformed the most.Â The office manager has adopted new routines and responsibilities in dealing with students, parents, and staff and is also an important liaison between the school and district office.
The official job description of the office manager includes the important phrase â€śand other duties as assigned.â€ť In a functioning PLC, the office manager can take over many of the traditional tasks a principal performs in order to give the principal more time to focus on issues related to student learning.Â For example, among other things, the office manager at Mountain Meadow creates, reconciles, and maintains the school budget; coordinates daily staff absences by monitoring the placement of substitutes into suitable classrooms; and handles many parent concerns. The office manager helps set the tone of the office, creating an environment where each visitor/volunteer is welcome and each child feels safe andÂ knows that they are cared for andÂ supported by all staff.
Additionally, as a team leader, the office manager attends monthly meetings, collaborating with grade-level team leaders.Â The office manager also participates in staff meetings andÂ attends district team-leader trainings, and professional training sessions (for example, the office manager has attended PLC institutes).Â The PLC training was important in order for the office manager to develop an understanding of the vocabulary, common learning practices, and tools that are used by faculty and staff within the schoolâ€”terms such as common core, pacing guides, norms, power standards, differentiated instruction, pyramid of intervention, etc.
Modeling Core Values
Organizing the office staff into a collaborative team serves another important purpose.Â To effectively communicate those things that are truly valued, leaders must model the behavior that is expected of others. It is important, then, for principalsÂ to organize their own office into a team, modeling the best collaborative processes and practices and continually focusing on the question, â€śHow can we impact student learning, even if it is indirectly?â€ť
Unfortunately, in many schools, the most visible personnel in the buildingâ€”those who work in the school officeâ€”are overlooked when it comes to working as a high-performing collaborative team. The office team at Mountain Meadow has realized that everyone contributes to student learning, that a job title has little to do with having a positive impact on kids.Â Again, there is no right way to organize school office staff into a collaborative team, but it should be done. Hopefully the example of Mountain Meadow Elementary School will foster discussion and, more importantly, encourage action!
DuFour, R., DuFour, R., Eaker, R., & Many, T. (2010). Learning by doing: A handbook for professional learning communities at workâ„˘ (2nd ed.). Bloomington, IN:
Solution Tree Press.
Janel Keating is superintendent of the White River School District in Buckley, Washington.
Tara Cawley is office manager at Mountain Meadow Elementary School in the White River School District.
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